Return & Refund Policy

All confirmed orders, deposits, memberships, and completed services are generally non-refundable unless required by applicable Indonesian law.
All purchases, bookings, deposits, memberships, recovery passes, and wellness treatments made through NARA Spa & Recovery are final.

We do not offer returns, refunds, or exchanges for:
recovery bookings,
deposits,
treatments,
memberships,
passes,
promotional packages,
or completed services.

A 50% deposit is required for all recovery bookings to secure the reservation. This deposit is non-refundable.

If a client is unable to attend a booking, rescheduling requests may be considered if submitted at least 24 hours in advance and remain subject to availability.

Failure to attend a scheduled appointment or cancellation made less than 24 hours before the booking will result in forfeiture of the booking and all payments made.

By completing a booking or purchase, the customer acknowledges and agrees to this no-refund policy.

Contact

For any booking-related questions, please contact:

NARA Spa & Recovery
Email: contact@naraspa-bali.com

WhatsApp: +62 823 2699 6575